A few years ago, I wrote this blog post with advice on how to close your Freelancer account. Until now, I had never had the need to follow my own steps, but I recently discovered that I had in fact committed the cardinal Freelancer sin of having two accounts – oops!
It seems that at some point in the past I had set up another Freelancer account with a different username. If I recall correctly, my intention at the time was simply to close my “missylisa153” account (because I hate that username – it’s a relic from my very first email address at the age of 15!) and replace it with an account with a more grown-up sounding username.
As it turns out, I didn’t close my original account because I didn’t want to lose the record of my positive feedback, and I didn’t ever start using the new one. In fact I forgot all about it. [Funny story: I only rediscovered the second account when, on the hunt for more fake freelancers, I googled myself to see if anyone had stolen my identity. When I first saw my second Freelancer profile, I jumped to the conclusion that it must have been faked…but then I realised that I could log in with my own email address and password so it must have been mine all along!! Ooops…]
I digress. The point of this blog post is to issue a warning: if you have requested Freelancer to close your account, please check that it is actually closed.
I followed my own advice (from this post here) and submitted a ticket to Freelancer’s support desk. It took them THREE WEEKS to get back to me. When a support agent did eventually get back to me, the email said this:
My name is Will and I am here to help you about your account cancellation request and hear out your feedback.
It is unfortunate to hear that you would like to close your account. If there is anything that we can do to improve the site or our services, we would appreciate your feedback.
Freelancer.com offers a lot of opportunities both for employers and freelancers. If you need any clarification regarding how Freelancer.com works, I will be more than happy to elaborate on it for you.
I look forward to your kind response.
Now, I am super busy right now and must admit that I didn’t read this email properly. I assumed that Will’s email was an acknowledgement that my account had been closed. Instead, it was a vaguely-worded request for feedback so that they could have the opportunity to change my mind. Furthermore, the ticket I had opened to request the account closure had been CLOSED as if it had been resolved.
Logging back into the account that I thought I’d closed, I reopened the ticket and gave them this feedback: CLOSE MY ACCOUNT!
They did so within a couple of days.
Beware Freelancers, if you have requested account closure, please check that your request has been honoured.