Unfortunately, terminating your Freelancer account isn’t *quite* this easy…
If you decide that Freelancer is not for you, then you may wish to cancel your account. Of course, you can simply abandon your account and not use it to bid on or post projects, but if you wish to be rid of Freelancer altogether (and I understand that there are a lot of people who feel that way!) then you must contact Freelancer support and open a new support ticket explaining that you would like to terminate your account. Account cancellation can be only be done in this way for those ever-elusive “security reasons” that Freelancer are so fond of quoting without ever actually explaining…
The official line from Freelancer is as follows:
“For security reasons, you may only cancel your account by submitting a ticket through our online support desk. To access the Support Desk, click on the Online Support button on your home page. Please note that if your account balance is negative, you will be required to deposit funds before your account can be canceled.”
As well as the point about having a negative balance, there are a couple of other things you should know before you cancel your account completely:
1) If you have credit in your Freelancer account, make sure that you withdraw it before you cancel your account, and note that since you cannot withdraw amounts of less than $30, you may need to deposit funds in order to withdraw it again!
2) Your account must be “in good standing” before you can terminate your account. If your account has been suspended, or if you are involved in any open disputes, these must be resolved before your account can be closed.
3) If you wish to open an account under another username, you MUST terminate one account properly and officially before you open a new one. You are only allowed ONE Freelancer account, otherwise you will be accused of breaching Freelancer’s terms and conditions.
With a bit of luck, and if you get someone other than Helpful Sheila answering your support ticket, your request will be honoured relatively quickly!
EDIT 3rd MARCH 2014: For an interesting follow-up to this post, please click here!
Lisa A. Martin - Freelance science copywriter/editor 
Nice blog!! i also know a very good site for Freelancer
Hi. Lisa. Thanks for your “FAQ: How do I cancel my Freelancer account?” It really help for me. Keep Smilling. 🙂
Hi Lisa……!!!!
Thanks for the kind support that you have provided.
It has been a great help to me..
Now that they have closed my account upon my request, what the about the contact details that are with him. ?
Please let me know of any complexities…..?
Thank’s….
Its ridiculous to have to submit a ticket just to delete your account. I signed up today without first doing my normal research on such sites and now that I’ve read this and other complaints about freelancer I have to submit a ticket to delete????? Well….where there’s a will, there’s a workaround… :b
Yes, I agree, it would be much better to have a way to delete your account online, but Freelancer don’t always like to make everything easy for you! Be warned – if you just leave your account dormant without deleting it properly, they will charge you a “dormant fee”!
I couldn’t submit a support ticket to close my account just now – my profile wasn’t complete at GAF, so some hidden fields were empty in the support ticket form, prompting it to tell me that I hadn’t filled in the hidden fields … which I couldn’t see.
I tried updating my profile but the changes didn’t seem to propagate to their support system for whatever reason. As a last resort I used the ‘live support / chat’ feature and the person on the other end was very efficient.
Good to hear something positive about Freelancer support for a change! Thanks for your comment Sean!
Hi Lisa, how can I deactivate my account? I’m having the same problem of Sean. Hope you can help me. Thank you so much.
Hi Jennie, like Sean you will need to contact Freelancer’s customer support I’m afraid. Good luck!
Hi lisa ,
Sorry ,i want to delete my account in the freelauncer ?.Hope you can help me.i have some problem with that so i kindly requesting you to delete my account.
Thanku
Hello, I don’t work for Freelancer so I am unable to delete your account myself. Follow the steps in my blog post, making sure you have withdrawn all if your funds, and have no outstanding projects or bids. If you still find that your account is active (and please be patient, Freelancer are often slow!), you will need to contact Customer Support.
Hey Lisa,
I wonder if you can help you me out of a little difficulty?
Freelancer’s policy of charging $5 commission fee caught me by surprise and now, I have a deficit in my freelancer account. There’s several questions that need clarification.
1) Would they be a dateline for clearing a deficit account?
2) Would freelancer.com charge a penalty for late payment or failure to clear a deficit account?
Thank you very much for helping me.
Hello, yes Freelancer does have a time limit, and I believe it is 90 days. However I haven’t been in this situation myself for a little while, so you might want to check. I don’t think there is a monetary penalty, but they will suspend your account.
I’ve just requested for a third time to delete my account. They continue to pull funds from my Paypal account without my knowledge. I am sure there is something embedded in their Terms & Conditions which state that they are OK. I have now cancelled my billing arrangement with Paypal so hopefully it won’t continue to withdraw funds. I had no idea it would do this and assumed it would ask to deposit before proceeding but their system is automatic.
I have to say the Freelancer UI is pretty terrible and very disappointed in the quality of freelancers on the site and how it all works.
I completely agree with you Tony. It’s set up to make you make a mistake and everything is the same color and crowded together, so you don’t know what’s what until the third or fourth time around.
Plus, I can’t believe they have the gall to take money out of paypal without even asking permission. I really hate the interface and almost everything to do with it.
It’s driven prices to the floor as well, as employers are starting to demand more and more for less and less financial reward. I don’t know how some of these workers get by.
To cancel your paypal arrangement within freelancer, go to profile > my settings, and I think there is a button there to cancel the ‘arrangement’ (arrangement usually suggests mutual consent….).
They don’t want to have accounts deleted because the more accounts they have, the bigger the website and business looks.
They’re becoming like paypal where they win whatever the situation.
Ive had a project done on freelancer, and found this page because i wanted to close my account.
I did not like the site, because my paypal password was automatically stored. This scared the crap out of me.
Also to finish i needed to add 3 USD, and without asking automatically took 10.
I had to disclose my address, which there is absolutely no need for, if I already deposited money.
People may say, that everything is written in the fineprint somewhere – sure, but I have no time to read all that.
TO BE FAIR, THE CANCELLATION PROCESS WAS STRAIGHT FORWARD:
We have closed your account and removed your email from our mailing list. Moreover, we have excluded your account from all the search engines, too. You just need for our site to re-index, so as removal of your personal information from search engines will be. If you wish to reactivate your account, do not hesitate to contact us.
Thank you for being a part of Freelancer.com.
We look forward to hear from you again.
—
Sincerely,
Jayce
I have a perfect rating on freelancer and now at about 80% project complete and over $650 in my account.. freelancer suspended my account for no apparent reason.. I have an email into them… I would BEWARE using them.. There is very little way to contact them and it looks like you can get screwed VERY easily!
thank you very much…..the process to terminate the account is indeed made very difficult by freelancer.com guys.at first,the online chat ppl didn’t reply but in the end i was able to terminate my account
Now that the site has been purchased by someone else my spam emails (from them and from junk pharma places) is up tenfold. DELETE DELETE DELETE
I got this guy named Thomas S. – he was quick in replying to my query. Anyway, your blog was very helpful. And it’s too bad that the account cancellation process is so difficult. Freelancer never worked for me. Even though I managed to grab some projects, they were totally opposite to what was depicted by their category. So, that was really disappointing. Besides, some of the clients were too lazy to respond and they wouldn’t award the project to anyone even after the project expired. So, that was a waste of bids and time. I think the clients should be forced to reject the people right away, if they don’t meet their requirements. The clients make everyone wait for an infinite period.
Is it safe to provide govt. issued IDs to freelancer?
Thank you Lisa for your post, I found it useful. Especially that you mentioned the dormant fee (about which I didn’t know).
Yes, Freelancer sucks. Me too I have only bad experience with that. Just like Shifa. After bidding for several projects, they just simply expired and no one was awarded the project. I was really pissed off, since I spent long hours waiting for something which dind’t happen in the end and even spent several dollars for highlighting my bids.
Second thing is, that when I wanted to withdraw my balance (less then 30 USD), I couldn’t. Even when I deposited small amount of money in order to reach that 30 USD.
So I decided to submit my ticket with request to terminate my account and can’t wait for it to happen.
Thanks Lisa for a great article of this issue. And thanks for anybody who shared their opinions about that company. Freelancer’s policy of charging money without permission is really scary and questionable for a big company like this. I submitted a ticket to close my account today, hope it goes well.
Worse experience I’ve ever had was with freelancer. I was originally using vWorker for some projects and my last one was frozen while they transferred users to freelancer.
No email, no notifications or anything, just account locked until the process was finished, even missed the time frame date.
Freelancer is the most confusing website I think I’ve ever used, full of popups asking you to deposit more funds, everything you click seems to want you to add more money. After I paid my worker for an incomplete project, I get a bill from freelancer for something that put me in the negative. I’m guessing it’s some sort of service fee.
I advise anyone seeking help with a project to go elsewhere, freelancer is a joke. I’ve yet to find a worker that was able to complete a project from there.
I agree. It is a joke. Even when playing by the rules it’s so easy to get scammed because they give you absolutely no control over your account. At any point in time, they can just suspend your account for “verification”, even if there’s money in the account. I can’t access my money right now because I stopped an unauthorized payment that they tried to take from my PayPal account. I’m still waiting for my ticket come in. I’ve already emailed Freelancer support, but I’ve gotten no meaningful replies from any of their customer service. That was my hard earned money that they took! Even with honest employers that I found who would pay me fairly, the site itself robbed me! More of my story can be found at freelancerscams.blogspot.com
Freelancer is a total scum… VWorker was much better, I lost all my customer after migration into Freelancer, that ask you money for any small thing…
I totally agree with Scott and Inkthirsty
Freelancer is a joke. Very unprofessional agents on the chat. I signed up to have a project done. During the signup process that was no mention of a membership fee. To my surprise when I was notified by PayPal for the charge. I had hard time with the agent to cancel my account.
After reading all the comments above. I feel a bit skeptical going into freelancing for some cash. Are there any freelancing websites out there with positive reviews?
Every freelance bidding site that I have come across should be approached with caution, but if you are careful, there is no reason why you can’t pick up some decent paid work. But, here’s the thing: you don’t HAVE to use these sites to find work! Although I admit that Freelancer.com helped me at the beginning to gain some experience, it was more often than not badly paid and involved headaches. I have been far more successful with good old self-promotion: having a website, writing articles and sending them to prospective publishers, making phone calls, knocking on doors, word of mouth referrals, etc etc – old fashioned hard graft. If you want to be a success at something, I think you need to be prepared to work hard for it, and sites like Freelancer.com (etc) can make you think that freelancing is easier than it really is.
Thank you for your feedback and experience in this matter Lisa.
Hi Lisa, This is really helpful. I joined Freelancer today because I wanted to work on articles and hone my skills, Unfortunately, I was “hired” by some guy and I am unable to reject it. and for some reason I have negative balance. I want to quit this site right away, but like you mentioned above, unless I make deposits I cannot close the account. 😦 I am really sad right now as I just want to close it and never check it again!
Hi, yes, when you accept a project, Freelancer takes their fee from your account straight away. Is there any particular reason why you do not wish to continue the project? Is it a scam or did you just change your mind? I don’t know if it will work, but if you think the project is a scam or that the hirer is breaking any rules, you *might* be able to convince Freelancer to refund your money if you explain to their customer support what is wrong. Not making any promises!!
Other than that, if you wish to close your account, you will probably need to deposit or earn funds to bring your balance back to zero and then request account closure.
Thanks for the informative article! Though Freelancer has “closed my account,” my projects and ratings still show up in search engines. Any way to get all my info removed?
Hmm, good question but I’m not sure I’m afraid. The best thing to do would be to take a deep calming breath and contact Freelancer’s customer support.
HI Lisa..
Thanks for your useful and important information about freelance. Today I checked my bank account and they (freelancer) had taken some money from my account.. So I want to close my freelancer account. I have a question for you. If I withdraw all my money and ask them to close my freelancer account. Is it possible they can put my bank account in negative?
Hi Lisa,
I’ve got a question. I, like apparently so many others, want to close my account. After a few e-mails, I was informed that, as I have a Free Membership Plan, I do not have to close my account and won’t incure membership charges. Is it really so? Thank you very much.
Hi Tiago, interesting question – although you won’t have any monthly membership charges deducted, I was pretty sure Freelancer charges a dormant account fee. I looked this up on their website, and yes, here’s what they say: “User Accounts that have not logged in for 12 months will incur a dormant account fee of up to £10.00 GBP per month until either the account is terminated or reactivated for storage, bandwidth, support and management costs of providing hosting of the user’s profile, portfolio storage, listing in directories, provision of the HireMe service, file storage, message storage. These fees will be refunded upon request by users on subsequent reactivation.”
Note that the fee stated here is for the UK site (my home country) so it may be different where you are.
If the information on Freelancer’s website is accurate (and we can only assume it is), then if you no longer want to use your Freelancer account, I would make sure it is formally closed to avoid these charges!
Hi Lisa,
thank you for your answer.
I put this question, and I was answered that these fees (10 dollars per month, after not having logged in for 12 months) are only paid by freelancers who have founds. As I have a Free Membership Plan, this point is not for me. What should I do, in your opinon? Once aganin, thank you very much.
does this apply for free accounts?
There is nothing on the Freelancer website to say that the dormancy fee *doesn’t* apply to free accounts, but I have never left my account inactive for more than 12 months so I cannot be sure. If you don’t want to use Freelancer anymore, I would suggest to close your account anyway. You can always open an account again at some time in the future if you want to (although I guess you would lose any feedback you have received and would have to start from scratch).
hi Lisa they aren’t replying how do I get them to reply! please help
Freelancer are notoriously slow to respond to queries so my advice is to simply wait, or send another mail. You can email support@freelancer.com or open a ticket via the support area on the Freelancer.com website.
Having said that, I asked a question a few days ago and they replied within a few hours. I guess it depends how busy they are.
ok thank you
are there charges for deleting an account like ten dollars or something
I don’t think so. But you will probably need to withdraw all your funds before you cancel.
if I havent given them my credit card details then how can they charge me for the dormant fee
oh and they Still haven’t replied to any of my tickets
I wish I saw the countless complaints before I signed up on Freelancer.com. My account was limited for no reason, now they are asking me to upload my ID and a photo of me holding the code. I’m glad I haven’t earned any money with them and I canceled account’s connection with Paypal so I hope it’s ok.
I asked them to delete my account but they said I have to upload my ID first. Of course I won’t do it, how strange is that they are asking this, what will they need it for???
I would like to add my voice to everyone saying STAY AWAY FROM FREELANCER.COM !
Hy!
If I did not give any details just e-mail address, do you think the the team cancel my account?
Please write your opinion.
Thank you!
If you are still able to log into your account, then it has not been closed. As before – be patient and try again if you don’t hear anything after two weeks.
Hi Lisa!
Please help me! I registered 2 days ago and I don’t fill my profile and I submit very much ticket, but they aren’t cancelled my profile.
What can I do?
Please help me!
Thank you!
Be patient – Freelancer.com are notorious for being very slow to respond to queries, especially account deletion requests! If they still haven’t got back to you after two weeks, try again. If you don’t seem to be getting anywhere by submitting a ticket, try emailing support@freelancer.com instead.
Thank you very much your helping Lisa! I am very grateful to you! I wish have a nice day!
Hi Lisa, thanks for the useful insights.
I created my account just now but regret it after I read the long list of fees that they will charge us. It’s just complicated and put us on a hard situation instead of helping.
I haven’t fill my PayPal or credit card details just yet. Will I be charged for the dormant fee as well? I’m planning of put my account on idle and never come back again.
Cheers
Hi Robbie, I think if you just have a free account, then you won’t be charged any dormant fees – but i’m not sure. If you want to keep your account open, just in case you want to use it, then you could do as I do, which is to bid on a project that I know I won’t get, every now and again.
Dear Lisa,
thank you for your useful blog. Can you ask to freelancer.com if it is possible to close an account with money in it?
Thank you very much.
PS. I would appreciate it very much. Besides, there are many people asking the same question here, so it would be useful to all of them if you find out this information.
Thank you very much again.
Thank you again.
[…] few years ago, I wrote this blog post with advice on how to close your Freelancer account. Until now, I had never had the need to follow […]
I’ve been having horrible experience with freelancer.com. I contacted them to deactivate my account several times and their response is ‘we wish you to keep your account for use in the future,’ no matter how many times I told them I don’t want to keep the account. I wonder if they do this to all account deactivation requests. It’s very frustrating.
Huh, that’s weird! Freelancer *is* very proud of its million gazilion membership count, even though I suspect most of those members to be fakes, duplicates or inactive accounts! I’m not sure what to advise, other than Freelancer has no right not to honour your request to be removed from their site. When I tried to delete my (accidentally) duplicated account, I had to read the small print to make sure that it was actualy closed. You can read about this here: https://lisaamartin.wordpress.com/2014/03/03/follow-up-to-how-do-i-delete-my-freelancer-account/. Not sure if it helps, but I can only advise you to keep trying and make absolutely clear that you want your account to be permanently closed. They MUST honour your request.
Hi there! If you don’t want to be charged by Freelancer again, you should try to follow the simple steps that this site advises. I got my Paypal free from any recurring fees from this shady scam of Freelancer from this website: http://omnipresentwords.wordpress.com/2013/06/03/freelancer-com-scam-fighting-back-how-to-cancel-paypal-billing-agreement/comment-page-1/#comment-1157
As of right now, Freelancer’s Live Chat support is just giving me a “The Tier-2 Support Team will assist your cancellation via email” reply and just gave me a ticket number. At least on my end, I won’t be charged again for next month with a service that is inefficient and won’t even land you a legit job or project!
Thanks for this! Of course, there is always the free Freelancer account option – it means if you do win projects you will have to pay a higher commission fee, but there are no subscription charges. This is the kind of account I have, though I never use it anymore I keep it open so I can check up on the latest scams for my blog!
I think I have signed up for the FREE TRIAL but forgot to cancel it and I didlink my PayPal to that account so.. X___x’. Anyhow, at least now, I know how to protect myself from sites like this! But still, very expensive lesson learned!
Ah I see. The ‘free trial’ is a trial for the paid subscription, so if you don’t cancel at the end of the term then you will be charged the monthly membership fee. There is also the ‘basic’ account option, which doesn’t cost anything, but as I mentioned you do pay higher commission fees with this option.
Please cancel my subscription.
Hi Petula, do you want to cancel your subscription to Freelancer.com or to my website? I can’t help you with either I’m afraid. To cancel your Freelancer account you need to contact them directly (I do not work for Freelancer). If you want to unsubscribe from my website you need to click the unsubscribe link in an email or manage your WordPress subscription from your dashboard.
Lisa
Please help me. I could not find the page
I really want to get rid of the freelancer website
They charge me every month
Read here to find out how to downgrade your account to a free option: https://www.freelancer.com/community/articles/how-do-i-cancel-downgrade-my-membership-plan. Or, if you want to close your account completely, read here: https://www.freelancer.com/community/articles/how-to-close-your-freelancer-account.
Freelancer – WHAT A SCAM! – i never signed up for a monthly subscription and they just started charging me!
Did you sign up for a free trial of an upgraded membership? If you do that and don’t cancel before the month is over then they assume you want to continue with the membership plan and start charging you.
Hi. I want to share with you that I did cancel my account directly from the website! You have to go to your profile (the icon on the top right), then settings, then close account. and again close account. I took long time to find it. the site is tricky and they make these things hard.
Yes, since I wrote this blog post, Freelancer has added the ability to close your account directly from the website. Thank you for raising this.
Hi, lisa, a very nice discussion I found from your blog. Still I have one query, I register for a free membership account.
I am not getting anything from freelancer as an earning. And I am not provided any credit card or net banking details then how this person going to charge me if I continue with same membership.
Also is it safe to stay with freelancer account (Free membership account) without responding to any task?
If you have a free account, and have not provided any payment details to Freelancer, then there is no way they can take any money from you. If you do not log into your account for 6 months or more, they will deduct a monthly “maintenance fee” (for UK-based users this is £10 per month) from your account, but if they don’t have any bank details, there’s no way they can actually collect this fee. However, they could, if they wanted to, sue you for non-payment. If you want to leave your account open but not bid on anything, that is OK, just make sure you log into the account at least once every 6 months. If you don’t think you will ever use Freelancer again, then I would recommend to close your account.
Hello,
I want to remove credit card details from my freelancer account.
I have used my friend’s credit card once. Now, he wants to remove this credit card and no longer ready to give me.
I want to remove his credit card details from my account such that, he can get assurance about that card will not be used again.
I am not able to see any option to remove card details. Can you able to help me through?
I’m sorry, I don’t know. You will have to raise a support ticket with Freelancer.com and ask them to help you.
I want to cancel my freelancer order
You will have to do this via the Freelancer website.
My account got limited for no reason and I really want to terminate my account. I have had enough of this website, however they are not letting me due to the limitation. I removed the connection with my paypal account, and the only detail that I cannot remove is my phone number. If I just ignore the website and never log in again, will they be able to contact me since my phone number is there? Or is there a way I can remove the number? Thanks
Hi, there usually *is* a reason why your account has been suspended, even if you didn’t realise that you did something against the terms and conditions of the site. I cannot help with specific, individual problems on this website, so you should try contacting Freelancer via their support system, or maybe try their Facebook page. I do know that you will not be able to close your account if you have a negative account balance. If you leave your account inactive for a period of time, Freelancer may charge you a fee, but I don’t think they can physically take money from your bank or Paypal account if they do not hold these details for you – more than likely they will just debit your online freelancer account so that if you did use it again, you’d have to clear the debt from any future project earnings. I suppose it is possible that they may contact you by phone, but I haven’t heard of any cases where this has ever happened.
My question is if you abandon your account will it stop charging you from your paypal or credit card monthly?
If you abandon your account but leave it ‘live’, Freelancer apparently charges you a ‘dormancy fee’. As far as I can tell this is deducted from your Freelancer account balance. As long as your PayPal or other payment accounts are not connected to your Freelancer account, then I guess your balance will just more and more negative, but Freelancer won’t actually be able to take any money from you. Don’t quote me on that though!!
I’m new to Freelancer website so I wasn’t aware that this website is so troublesome and sneaky until I linked my credit card as the payment method and it immediately charges me a fee that wasn’t even told beforehand, and was told that the fee that it charges is for authentication purposes after flipping through the frigging website.
So now I hope to get the refund back from the charges they made without further proceeding to authenticate my credit card which they expects you to do so.
The website claims that it will refund back the charges that was made within 3 working days whether the user has authenticated his/her credit card or not. However, when I found out that I was charged by the website, I also immediately took down my credit card information in the Freelancer payment method section and requested the bank to block any further transaction done by them and requested for a new card.
So I’m wondering .. if the charges will still get refunded back to my bank account after the 3 working days which they claims they will. Lastly, should I also immediately close my Freelancer account ? Or should I wait till the 3 working days has passed before closing my Freelancer account?
I srsly cant stand this bullshit website that charges ppl without even letting ppl know in advance/asking for permission. Hope to get a reply from you soon. Thanks!
I’m afraid I haven’t used Freelancer for such a long time, I don’t know anything about a charge for card authentication. I think it’s quite normal though! PayPal has a similar process whereby they take a small amount from your account, then you have to quote the code that appears on your bank statement to authenticate your card, and then they refund the fee back to you (it’s £0.01-1.00). According to this article: https://www.freelancer.co.uk/support/Payments/how-to-authenticate-your-credit-card it seems it is your choice to authenticate a linked card, and the process (including the charge and the refund process) seems very clear to me. In fact to complete the authentication process you have to tell Freelancer how much money they took from your account, so I’m not sure why this was such a surprise to you…unless I have misunderstood what you were trying to do??
I don’t know if you will get the authentication charge back – if you have instructed your card provider to block any further transactions from Freelancer then it may also block the refund?! I’m not sure why you did that…Wait 3 days (88 hours according to the above article) and if you have not received your money back by the 4th day then raise a ticket with Freelancer support. You will need to keep your account open to access this. Once everything is sorted then you can close your account.
Hi Lisa, first of all I would like to thank you for this post I’m one of the freelancer scam’s victim , I’ve created an account in freelancer few months ago I never used it because it’s complicated and confusing few days I discovered that they took a big amount of money for my bank account I was shocked then I closed the freelancer account immediately. now I don’t feel comfortable about this situation am afraid that they keep taking money from me do you any idea about this situation? after disactivating the account do they still take money?
Did you open a free Freelancer account, or did you sign up for one of the monthly subscription options? If you didn’t bid on or win any projects then the only reason I can think of that Freelancer would have taken money from your bank account is if you had a subscription with them. If that’s the case, then no, they won’t continue to deduct money from your account if you closed it down.
I don’t really remember but after I contacted them they told me that when the free period expired my account was then charged for the monthly membership fee. now what I want to know is will they still take the charges after I closed my freelancer account. I used it only one time I made a bid to two projects but I didn’t win the projects
Well that explains the money that was taken from your account then – next time you sign up for something, make sure you know what you are signing up for by reading the terms and conditions!! By closing your account, you are effectively terminating your membership, so Freelancer will not take any more money from you.
So there’s no operation that I should’ve done before closing an account? cause I saw some comments where people explain a process to do before canceling a freelancer account
If your Freelancer account balance was zero then I don’t think there’s anything else you needed to do before closing the account – I doubt you would have been able to close the account if your balance was in credit or deficit anyway. As long as you are sure that your account is closed, that’s it, as far as I am aware.
I heard a story for having a trip on a camel in Egypt.
It was free to straddles.
But when you finished the tour it was 20$ to come down .
Is this the way these sites are making money ?
Shame !
You know what is funny about them?
I want to close my freelancer.com account because i cannot verify my account,but they won’t let me because i am not verified. So i am stuck here with no way of getting rid of them…
please help, as an employer i paid eur 1160 in 2 milestones for 1 project ( they were in pending ) . the freelancer told me my project cannot be done and he refunded the payment. !!! this is where it all began … the money is in the account but it wasnt automatically refunded to my debit card. they now ask me for a verification that i will not provide since i will not be using freelancer.com anymore due to this experience… i cannot live chat because it says i need to fully verify my account !! i wont do this because they should not have accepted the payment until the verification was made. !!! please help
As I do not work for Freelancer.com or have any relationship with them anymore, I am unable to do anything but sympathise I’m afraid! Unfortunately Freelancer are more than happy to take money from you, but less happy to give it back easily. You can try emailing them at support@freelancer.com, but I suspect they will just ask you to provide ID or verify your account. Why don’t you want to verify your account? You can always do this and then close it down afterwards – I suspect you would have to verify it to close it anyway, so it may be the only way to get your money back.
Hi Lisa, thank you for this but i will not provide the documents to them after what i read. i understand, i can send them my id, but the rest of the details are too personal !! why they wont simply refund the debit credit from where it has been paid ! this is a rip off !! why they dont ask you for these verifications before the payment is made ? or while in the process of paying ? i would appreciate any advice on where to escalate this.
I’m sorry I don’t know how to help you any more than what I have already suggested, which is to send a (polite) email to the email address I mentioned previously, or if you can, open a ticket in the Freelancer support area.
This is what i ve sent to them !
Dear team,
after a wide discussion of our requirements, it resulted that The hired freelancers team could not create the project as initially discussed so we ve agreed to cancel this and they have cancel the milestones for us to receive the money back.
My question is why DIDNT you refunded the payment straight to the original debit card from where it has been paid, what gives you the right on keeping the money on your account since you ve already charged us 2 times for the fees we ve paid ( i think this is enough for using your services ) you cannot keep our payment to your portal, on what basis ?
542.54 EUR for eur 530 milestone
644.84 EUR for eur 630 milestone
PLEASE COMPLETE THE REFUND IMMEDIATELY TO THE ORIGINAL DEBIT CARD FROM WHERE THE PAYMENT HAS BEEN ORIGINATED !
WE ARE NOT COMFORTABLE IN PROVIDING THE REQUESTED DOCUMENTS TO YOUR WEBSITE AFTER WE HAVE READ SEVERAL FORUMS ABOUT YOU
THEY WILL ALL BE ADDED TO THE FILES AND FILLED TO THE POLICE
HERE ARE THE PRINT SCREENS THAT SHOWS THE PAYMENTS FROM MY DEVIT CARD
Hmm, not the most polite email but I hope you get a response and get your money back. Thanks for visiting my site.
you are right, can you delete my comments maybe they have not read them yet ! thank you
https://uk.trustpilot.com/review/www.freelancer.com?page=6
check for these stories also.. oh my good, my monies are gone !
Hello Lisa
Freelance closed my account due to some reasons 😦 and it effected my clients account as well.
Can i refund the amount that my client paid me.. and can i my client get his refund back on his credit card?
I’m sorry I don’t know. You will need to ask Freelancer’s support team.
Terminate my account
To terminate your Freelancer account you will need to contact Freelancer’s support team directly, I cannot help you here.
Hi,Lisa i have a questions.
i have deleted my freelancer account.
After closing my account we wont get billing for the next month right?
If your account is closed then you shouldn’t be charged anymore, but I’m not sure how it works. If you pay anything by direct debit you might need to cancel your instruction with your bank?
I’ve joined up with the company to find work more then a decade ago but never did any work through them. My profile is still up there but unfortunately the email address I signed up with no longer exists and I cannot log in to my account remove my profile.Is there any way to remove my profile at all?
I’m not sure. You could try sending an email to support@freelancer.com to explain the situation.